Vertical Wave Add On Applications 

Vertical Wave Add On Applications 
Further increase the productivity and power of your Wave IP system with optional addon applications. Also preinstalled on every Wave IP system, these applications are ready to run when you’re ready to use them with a simple license.ext to edit it. 
Wave Contact Centre 
Wave Contact Centre
Add powerful contact center capabilities with a simple agent license. Enterprise-class features and capabilities that can turn any employee or group into a first class call center queue. 
Key Features & Benefits 
Simple per-agent licensing model 
Wave ViewPoint - desktop client for Agent and Supervisor views 
Coach, monitor and join 
Flexible Call Distribution: Skills , Cost-based mixed-mode routing 
Rules-based overflow and redirection of callers 
Real-time dashboard for queue, caller and agent statistics 
Support for Remote agent - agent can using any external phone 
Rules based call recording - record all calls, or an agent or perform random sampling 
Specific On-hold messaging 
Comprehensive contact center reporting package 
Campaign tracking and call tagging with unique IDs 
Wave Fax Manager 
Wave Fax Manager
Improve operational efficiencies and compliance with automatic fax routing. Ensure precise delivery of critical, confidential and legally binding business communications. 
Features & Benefits 
Streamline fax communications by automatically routing and delivering inbound faxes to recipients via email 
Outbound fax capabilities for on-demand fax applications 
Reduce TCO of fax infrastructure by leveraging Wave IP's integrated TCO solution 
Secure faxing that integrates with any mail server via SMTP 
Automatically digitises faxes for organizational filing, sharing and paper reduction 
Wave Call Classifier 
Wave Call Classifer
Dramatically improve your customer service and create a competitive advantage with advanced call routing based on real-time lookup of customer data. 
Key Benefits 
Identify VIP Customers: Automatically identify caller-by-caller ID, account number and set their priority. Move VIP callers to the top! 
Reduce Customer Service Costs: Automatically Identify and Validate callers using relevant criteria before connecting them to service reps or agents. 
Provide a personal touch: Automatically identify callers and empower agents with information about caller before the call is answered. 
Find most qualified agent: Based on caller needs and/or any other criteria (caller's geographic location, language preference, agent expertise in certain product /service etc.) 
Wave Global Reporter 
Vertical Wave Global Reporter
Wave Global Reporter offers valuable enterprise reporting, business intelligence and metrics, across small and large networks. Wave Global Reporter offers managers and executives with the visibility needed to effectively manage,. 
Key Benefits: 
Network-wide reporting on calls, business rules, infrastructure and more 
Reporting can be automated to deliver scheduled reports to meet period-based reporting needs 
Reporting data can also be exported to standard file formats for use by other applications 
Specific reporting metrics include: 
Call Detail reporting 
Call management reporting 
Facility management reporting 
Custom data and variables. 
Wave Live Image 
Wave Live Image
Acronis is the industry leader in imaging and disaster recovery solutions for IT managers; now Acronis's powerful Snapshot and Recovery solution is part of Wave IP 
Key Benefits 
Create snapshot image of entire hard drive for disaster recovery 
Schedule snapshot image creation as frequently as you like - daily, weekly, monthly 
Store snapshot image locally or off-site 
Single step recovery process.. 
Wave Voice Server 
Wave Voice Server
Rapidly deploy cost-effective, next generation speech-enabled (IVR) self-service applications that can greatly enhance customer service, automate repetitive tasks and increase staff productivity 
Features & Benefits 
Open standards based IVR means fast roll-out and low deployment costs 
Example applications 
- Automated order placement 
- Pharmacy prescription refill 
- Order delivery status 
- Outbound, automated notification by fax, page, or voice message 
- Employee time and attendance; voice access to shift schedules 
- Personalised assistance applications; find the nearest office locations, etc 
Develop and deploy a custom application or purchase a pre-built application 
Utilize Vertical Professional Services for more complex application needs 
Improve operational efficiency and productivity by easily dialling a phone number from your PC screen, whether that be on your web browser, CRM application or number. Click-To-Dial allows you to simply call by selecting the phone number on the screen followed by pressing a shortcut key to dial the number, it’s that simple! 
Features & Benefits 
Increase users productivity and efficiency of dialling new numbers 
No more missed dialled numbers 
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