Included “in-the-box” with every Wave IP system are a selection of easy to deploy and use Voice Applications. These base voice applications are included at no additional cost. They include Wave Viewpoint, ViewPoint Mobile, Voice Recoding and Instant Messaging.ext to edit it.
Increase employee collaboration and productivity with Vertical’s award-winning ViewPoint desktop unified communications client. As an integral part of Vertical’s Wave IP Business Communications Systems, ViewPoint helps organizations of all sizes simplify and enhance communications with intuitive applications including desktop call management, mobility, secure instant messaging, visual voice mail, call recording and much more.
Streamlined Collaboration - Empower employees with the combination of strong presence management and secure messaging to speed up decision making processes and response times. Integrated softphone allows for secure remote calling and can save money by routing voice traffic through Wave IP.
Expanded Coverage - Maximize your ability to orchestrate more sales and service coverage with increased visibility into availability of remote sales and service staff located in multiple times zones. Extend service hours and create premium service offerings by routing calls based on the availability of remote staff members
Improved Reach-ability - Use a single number to reach any staff member regardless of location . Improve incoming call experience with multiple call handing settings and the ability to designate frequent or important contacts to a “Favorites” listing
Recordings - are securely stored on your Wave IP system and delivered as a voicemail message or via email.
Security - Securely extend unified communication capabilities beyond corporate boundaries. Eliminate risks inherent with IMInstant Messaging (IM) communications with secure messaging and content tagging for key words and phrases to be identified, removed, or blocked entirely from mobile IM sessions.
Wave ViewPoint Mobile
Leave your desktop and desk phone behind. With Wave ViewPoint Mobile, now all you need to be “in the office” is your mobile device. Vertical’s ViewPoint Mobile application brings Wave IP’s award-winning unified communications (UC) feature set to your smartphone and other mobile devices. An extensive array of built-in, advanced communications applications like presence and call management, secure instant messaging,
visual voice mail and call recording that you pay a premium for with other systems – ViewPoint Mobile all included.
Update your status from anywhere
Check availability of co-workers
Access contacts via Viewpoint
Send secure Instant Messaging
Have a single contact number
Tap to talk, transfer or put calls on hold
Check voice mail
Embedded call recording
Built in call log
Take notes on and record calls
On IPhone, IPad and Android..
Wave Call Recording
Call recording is an essential tool for achieving superior customer service, and a critical means of addressing regulatory compliance requirements. Wave Call Recording includes logging, archiving and management.
System - wide with all-calls pattern-based and extension-based configuration options
Personal one-click call recording via Wave ViewPoint or phone-based user interface
Integration of notes and other custom data with call recordings
Permission-based administration of functionality at the user-level
Media agnostic: call recording capability across SIP, TDM, analog calls
Archive browser to manage and browse millions of recordings.
Wave Instant Messaging (IM)
Wave Instant Messaging (IM) is an integrated, secure and private Instant Messaging solution, enabling any business to easily deploy and realize the benefits of IM.
Improved collaboration and productivity — Additional non-intrusive real-time communication channel to speed up work flow and employee communications
Secure messaging — Private and secure messaging environment regardless of employee location
Improved Reach-ability — One- on-one or multi-user messaging and support for both PCs and mobile phones across locations. Create contact lists for frequent collaborators
Content Management — Keyword tools tags words or phrases to be identified, removed or blocked entirely from IM sessions
Vertical Wave Conferencing
Conferencing is an easy and highly effective way to communcate.The Vertical Wave comes as standard with an ad-hoc conference facility and a professional MeetMe conference bridge allowing users to set up conferences quickly and easily all through an intuitive interface.
Spontaneous - Quick and easy to set up.
Speed up the decison making process
Cost Saving - Time savings and associated costs of tavelling..