Significant Time Savings - Full call control with real time views of other extension activity (Busy Lamp Field) from the desktop simplifies all telephone functions & saves time on basics like dialling & call transfer.
Speeds Workflow - Callers are identified immediately, with screenpopped access to database records for faster, warmer, more efficient response.
Enhanced Personal Performance - Custom-fit action views are easily tailored to individual needs & data requirements, increasing acceptance and productivity.
Desktop Control Panel - Providing an astounding range of telephony functions.
Productivity Features - Free Dialling enable users to dial a number in any application, say, a website, simply by clicking on it, which reduces the incidence of misdials.
User Defined - Users can compile their own action views that give rapid access to different system functions including Busy Lamp Field (BLF) views of selected extensions, personal speed dials & call divert functions and opening frequently used documents or applications such as price lists in pdf format.
Phone book – Personal & system-wide contacts Personal call handling statistics.
Screen-popping – Search & view contact information in CRM databases.
Screen-pop Transfer – Contact information accompanies transferred calls.